Dr. Souraj Salah delivered a research presentation on Lean Six Sigma and Supply Chain Management at the 10th Jordanian International Mechanical Engineering Conference (JIMEC10). The event was organized by the Jordan Engineers Association – Mechanical Engineering Division and brought together leading engineers, academics, researchers, and industry professionals from around the world. Dr. Salah’s presentation provided practical insights into process improvement methodologies, operational excellence, and the application of Lean Six Sigma within supply chain environments. ​

Abstract: 

Supply chain management (SCM) is vital for organizational sustainability amid evolving market dynamics influenced by health, lifestyle, and technological advancements, which all force supply chain (SC) members to re-evaluate their effectiveness individually and as a whole. A major evolution in quality management (QM) is Lean Six Sigma (LSS), which is a structured approach and a continuous improvement (CI) methodology that aims at customer satisfaction and waste reduction. SCM can utilize the LSS tools and CI principles to achieve high levels of customer satisfaction regarding cost, quality and delivery. This research builds on existing literature by providing a case study on LSS implementation in SCM, demonstrating the effectiveness of value stream mapping (VSM) in fostering SC improvements. VSM approach enables teams to reassess the existing system of processes from a broader perspective, identifying various challenges and opportunities across the value stream including physical operations, IT systems, and virtual customer service platforms, promoting stakeholder interaction and process simplification. Robotic process automation (RPA) automates repetitive manual tasks like invoice creation through computer programming. Outcomes include automated manual tasks, reduced cycle and lead times, minimized idle operator time, enhanced stakeholder communication, resulting in financial savings in the order of Millions of Dollars annually.