Professor | Dean | Lead Assessor | Expert in Information Systems and Innovation

Dr. Issam Hamad Alhadid is a distinguished academic and professional in the field of Information Technology and Systems. He currently serves as the Dean of the Faculty of Information Technology and Systems at the University of Jordan (Aqaba) and the Head of the Computer Information Systems and Business Information Technology Departments. Dr. Alhadid has been an integral part of the University of Jordan since 2016, advancing through various leadership roles, including Assistant President for Administrative Affairs and Director of the Consultation and Training Center.

Certifications and Assessments Expertise
Dr. Alhadid is highly certified in innovation, business solutions, and e-government assessment, including:

• Lead Assessor for the King Abdullah II Award for Excellence in Government Performance and Transparency (2024).
• Certified E-Government Transformation Assessor (2018, 2022) for the King Abdullah II Center for Excellence.
• Innovation Associate Level 1 (2022) and EFQM Assessor (2016).
• Microsoft Certified Business Management Solution Specialist (ERP, RMS) and Microsoft Certified Application Developer (MCAD).

Professional Experience
Dr. Alhadid's career spans significant contributions across academia and consultancy, including:

• Database Development Expert, Program Management Unit (PMU) of the European Commission Project, Ministry of Water and Irrigation, in collaboration with the European Commission and Associated Consulting Engineers International.
• Dean of the Faculty of Information Technology and Systems (2024–Present).
• Head of the Computer Information Systems and Business Information Technology Departments (2024–Present).
• Assistant President for Administrative Affairs, University of Jordan (Aqaba) (2021–2022).
• Director of the Consultation and Training Center, University of Jordan (Aqaba) (2018–2019).

Research Contributions
Dr. Alhadid has published over 70 research papers, addressing cutting-edge challenges in smart cities, cloud computing, artificial intelligence, and service optimization. He is particularly skilled in leveraging machine learning for technology adoption, E-services' Optimization, and improving e-government initiatives.​​