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Investigating the impact of servitization architecture and development on supply Chain design

​Current literature lacks empirical evidence of the impact of servitization on supply chain design. Hence, this study aims to investigate the impact of servitization architecture and development on supply chain design. A survey was used to collect data from international companies moving to servitization, with 1000 valid questionnaires received. Partial least square structural equation (PLs) modelling was used to analyse the data and test hypotheses. Data analysis shows a significant impact of servitization architecture on designing the supply chain in terms of plan, source, make, deliver, and return. Surprisingly, the results demonstrate that servitization development does not impact the make stage of supply chain design due to the internal perspective of servitization processes and capabilities. The findings enable decisionmakers to build their servitization architecture and development throughout supply chains effectively. Furthermore, the results support managers in developing their dynamic capabilities to enhance their ability to move towards servitization and successfully design their supply chain. The originality of this steady stems from the fact that the current literature focuses on product development and lacks any empirical evidence on servitization architecture and development. This study identifies the impact of different servitization stages that are architecture and development, on designing the supply chain.​